What is the roommate policy?

• All apartment roommates in Nebraska Hall will be the same gender. We try to accommodate specific roommate requests, but it is on a first-come-first-serve basis and we will continue to adhere to our same-gender policy. 

Can I bring my pet or Emotional Support Animal (ESA)?

• No. American University Intern Housing accommodates trained service animals as defined by the American with Disabilities Act, but pets, ESA's and/or comfort animals are not allowed in the residence halls. Failure to adhere to this policy can lead to termination of your stay without refund. 

Can I smoke or drink in my room/in the residence hall?

• No. All residence halls are smoke-free (including traditional tobacco products, vape pens, and marijuana) and alcohol is not permitted in the residence halls, even if you are over 21 years of age. If you are over 21 during your summer in Washington DC, you are welcome to enjoy the city's nightlife in Adams-Morgan, Georgetown, on U Street or anywhere else to the fullest extent you wish and return to the comfort of your campus accommodations, but consumption must take place off-premises. Failure to adhere to this policy can lead to termination of your stay without refund. 

Can I have guests in my room (during the day or overnight)?

• No. For the safety and security of everyone in the residence halls, non-residents (including family) are not permitted in the residence halls at any time (including during move-in and move-out). Failure to adhere to this policy can lead to termination of your stay without refund.
  • If you require a reasonable accommodation during move-in and move-out, please reach out to us at conferences@american.edu. 

Are dishes, cookware, cleaning supplies or hangers provided? 

• No. We recommend visiting one of the many retailers available in Tenleytown to grab some basics once you're moved in. It's a great opportunity to meet your neighbors/roommates and get to know Washington DC!
  • We do provide full linen sets to each of our guests, including a pillow, blanket, sheets and bath towel. Your bed should be all made up for your arrival!

Are there housekeeping services?

• Not for the individual bedrooms, suites or apartments. Communal lounges/kitchens, bathrooms and residence hall public spaces are cleaned by our campus housekeeping vendor, but private spaces will stay private during your stay. Trash and laundry rooms are available on each residence hall floor. Please be courteous to your neighbors, roommates and our housekeepers by picking up after yourself when using communal facilities. 
  • To refresh complimentary linens, just bring the dirty set down to the lobby and drop them in the bin labeled "dirty linens" and pick up a clean set at the front desk. 

Can I pay by check, installments or month to month?

• No. Payment is due in full at the time of reservation and all payments must be made by credit card.
• Space is available on a “first come-first serve” basis. American University in unable to hold rooms pending payment in full.

I can't move in until mid-week/I have to leave early, do you prorate or refund unstayed nights?

• No, but in some extreme cases, there may be an exception. We charge by the full week, running Sunday to Saturday. Unfortunately, if it is such that you cannot arrive until later in the week, we will not prorate the preceding nights. Same if you depart prior to the Saturday of your last week. 
  • If you have to leave early or arrive late due to an emergency or the unexpected cancellation/change in remote work status of your internship, please reach out to conferences@american.edu. Exceptions are made on a case by case basis. 

What is your overall refund policy?

• Outside of the conditions for proration, applicants have until 14 days before their check-in date to cancel in writing to conferences@american.edu and receive a refund, minus a $200 cancellation fee. Verbal requests are not considered valid cancellation requests.
  • Please note, cancellation requests need to be made by the guest whose name is on the booking.  

My question wasn't on here, who can I talk to?

• We'd love to hear from you! Write to us at conferences@american.edu and we'll respond within two business days or give us a call at 202-885-8247 9am - 5pm, Monday through Friday to speak to our team.